FAQs -Tim Platt Fine Art FAQs – Tim Platt Fine Art

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FAQs

How much is shipping?

Free worldwide shipping is included on all orders! Printing, shipping and logistics are all handled by The Print Space in London. Artwork is shipped in either a reinforced tube or crumple proof packaging to ensure safe delivery.   

What are your delivery times?

Orders are usually shipped out within 48-72 hours of your purchase and are usually in transit for between 2 -10 working days depending on your location in the world. 

  • UK, EU & EEA: 3-5 Business Days
  • USA & Canada: 7-9 Business Days
  • Global: Up to 10 Business Days

What about taxes?

VAT is not applied to orders but please note that customers outside the UK are responsible for any local tax and import duties that may apply. 

Because we have fulfilment centres in both the UK & Germany, we guarantee no extra customs charges on print orders despatched to EU countries.

How do I know my print edition number is unique?

Each limited edition print comes with a unique digitally signed certificate of authenticity. The certificate verifies the name of the image, the edition number, production date, certificate number and a hologram authentication patch that is matched by a unique number on both the print and certificate.

The entire print series has a limited edition quantity in each size with detailed information available to view on our product pages. The number of prints available in each edition will depend on the size of the print. Typically the larger the print, the smaller the edition.  Once an edition sells out in a given size, the edition will close and become unavailable. 

I am an interior design professional. I have private or corporate clients who would be interested in discussing larger or bespoke projects. Can I discuss this with you?

Yes of course. Please get in touch via email or the contact form with your details and we will get straight back to you. We would love to discuss any form of partnership arrangement with you. We can also offer creative direction on bespoke wall art or audiovisual video installation projects. Tax deductible invoices are provided for all B2B transactions.

What about sustainability measures? 

Our printing, packaging and logistics are handled by The Print Space who ensure that all prints are sustainably packaged and carbon neutral from end-to-end. They are the UK’s only Fine Art & Photo printing service that is completely carbon neutral. They adhere to Gold Standard protocols recommended by Greenpeace. These sustainability efforts include:

  • Sustainably sourced Inkjet papers
  • Recyclable bio-polyethylene frame protection
  • Biodegradable bubble wrap
  • Recyclable cardboard stiffeners
  • Recyclable packaging envelopes
  • 100% recycled polypropylene corner protectors
  • Paper tape made from 100% recycled fibres

What is your refund policy? 

We are confident that you will be delighted with your limited edition prints and they will add value and character to your home or work space for many years to come. In the unlikely event that you have a change of heart after receiving your print, you are welcome to exchange it for another print of equal value. We have a 14-day exchange policy, which means you have 14 days after receiving your item to request an exchange. You only need to cover shipping for the print you want to send back and we'll take care of the rest. Please note that we are unable to offer refunds due to the nature of running our tailor-made and personalised fine art prints in limited editions. To be eligible for an exchange your fine art print must be in the same condition that you received it, unused and in its original packaging with certificate of authenticity enclosed. To start an exchange, contact us at support[at]timplattprints.com

All artworks come in stress-tested packaging able to withstand the bumpiest of shipping journeys, however if your print arrives damaged we will gladly replace it for you completely free of charge.

Simply send an email with a photo of the packaging, the damaged print and certificate of authenticity including your order number to support[at]timplattprints.com and we will get a replacement sent out to you as quickly as possible. We will cover return shipping for any damaged orders and subsequent replacements.